Online Computer Consulting – Just an email away!

I work as an I.T. professional by day and a podcaster, Jeep enthusiast at night.  Through the miracle of high speed Internet and free desktop sharing services I now have the ability to work on your computer from pretty much anywhere in the world.  That, of course, includes from my office! :D

If you’re having a problem with your computer chances are good I can help you out.  I’ve been helping people with computer problems for a very long time.

If you’d like some help we can discuss it, either via chat or via voice (a.k.a. a phone call).  We’ll discuss a price and there may be cases where the solution is so easy I’ll be able to fix it in seconds.

Interested?  Just send me an email to helpme@muccs.com


 

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Reconizing SPAM/bogus Emails

spam-iphn

Learn to look at ALL the emails you receive.  This way you’ll recognize a fake one easier.

Check the RETURN email address, circled above.

Some email clients like Outlook will show you the link when you place the mouse over the link.

Still not sure?  Don’t click the link in the email, go to the site (if you recognize the site belonging to a company you do business with).  If the email was legitimate you’ll find what you need on they company’s website.


 

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Warning MS Scanner has detected infections!

I’ve been listening to Leo Laporte “The Tech Guy” and he has had two callers, almost in a row, that have been INFECTED with malware, then PAID the people that infected their computer for the privileged of making them think that the malware was removed.  Fool me once shame on you, fool me twice shame on me!

Look this is really simple.  DO NOT, ever click on the little box that pops up, or is displayed on your toolbar.  Just click on start, then select shutdown, or shutdown restart.  Do not take the chance on clicking NO, or even clicking on the [X] of the box.  Any of these can be set to act as a YES click, and install the malware on your system.

If you mistakenly click on the box and then you are prompted to PAY for software to fix your computer, DO NOT!  If you do you will not only continue to be infected, you will also be giving some very bad people your credit card number.

If you’ve already clicked on, AND paid for the solution cancel that credit card, back up your data.  Get your installation disk(s) then format and reinstall your operating system then reinstall all your programs, then data.

I recommend shutting down your computer as this removes the possibility of you accidentally clicking something that installs the malware.  There are other ways of doing this.  I personally just go into the task manager and kill the iexplorer.exe program.  That is assuming you are using IE as your browner.  Firefox, Chrome, etc… could also be correct.  Killing processes can cause problems so unless you are VERY sure of what you are doing the safest way is to shutdown, or restart your system, as this will kill all the processes as it shuts down, or restarts.

If you are using Windows XP, Vista, or 7 please make sure that you are getting the automatic updates from Microsoft, and make sure you are installing them if you have selected manual install.

If you have any specific questions please feel free to ask in the comments below.

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E-mail Attachments

This rule is pretty easy to remember.  Never NEVER open an attachment in an e-mail message that is from someone you do not know.

If you receive an e-mail from someone you do know with an attachment, be very careful.  Their computer may have been compromised and it is being used to cause you to trust the attachment and open it.  If you have any questions about the validity of the e-mail, or the attachment, ask the person that sent it.  Ask them IF they sent it.

I would recommend using another method of contacting them other than e-mail.  Twitter, Facebook, Text message on their phone, hell you might even want to pick up that communications device we “TALK” on and ask them that way.

The good thing about me getting SPAM in my e-mails, is I get to share it with you and show you what to watch out for.

I received this e-mail from the U.S. Postal service!  Oh no they couldn’t deliver my package!  I wasn’t expecting anything, oooh but what could it be.  Well maybe I can get some more information if I just open that ATTACHMENT.   STOP!!!!!!

Continue reading

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Web Of Trust (WOT)

If you use the Internet browser Firefox, you may already be aware of WOT, Web Of Trust.  WOT show you a website reputation ratings based on real humans!  So anytime there is a link that you can click on you’ll see an icon telling you if the website is SAFE or not.  Some of you have probably clicked on the wrong thing and been shown that fake virus scan page.  You know the one they made to look like it’s a valid program running on your system, perhaps even a Microsoft program.

Well even though nothing can protect you 100% of the time, this will help.

Saunter over to WOT’s website and read all about their software.  Their software will install for Internet Explorer, Firefox, Chrome, Safari.

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